Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.suppport.shop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.suppport.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nuverlo 90-Day Satisfaction Guarantee

1. Overview & Purpose

Nuverlo ("We," "Us," "Our") offers a 90-Day Satisfaction Guarantee on eligible purchases made through noverlo.com.

This Guarantee is intended to give customers sufficient time to experience the intended benefits of our products before determining their satisfaction. By placing an order, You acknowledge that You have read, understood, and agree to the terms outlined below.

2. Eligibility Requirements

To qualify for this Guarantee:

The purchase must have been made directly through noverlo.com.
You must be the original purchaser and end user.
You must not have previously received a refund under this Guarantee.

The Guarantee does not apply to free gifts, promotional items, bonus products, or products purchased through third-party sellers or marketplaces.

Shipping charges are non-refundable.

3. Mandatory 90-Day Trial Period

To qualify for a refund request, the product must be used as directed for a minimum of ninety (90) consecutive days beginning from the confirmed delivery date.

Refund requests submitted before Day 90 will not be approved.

Claims must be submitted between Day 90 and Day 100 from the confirmed delivery date. Claims submitted outside this window may be denied.

4. How To Submit A Claim

To initiate a claim, contact:

Email: info.suppport.shop@gmail.com

When submitting a claim, please provide:

Full name
Order number
Email associated with the purchase
Confirmation of product usage
Brief explanation of your experience

Our support team may request additional information to review your claim.

5. Resolution Options

After reviewing your claim, Nuverlo may, at its sole discretion:

Provide product guidance or usage recommendations
Offer a replacement or alternative solution
Approve a refund if appropriate

Refunds are considered a final resolution option and are not automatically guaranteed.

6. Refund Terms

If a refund is approved:

Only the product purchase price may be refunded
Shipping charges are non-refundable
Promotional gifts and bonus items are excluded
A 15% processing and restocking fee may apply
Customers may be required to return the product before a refund is issued
Return shipping costs are the responsibility of the customer

Approved refunds will be issued to the original payment method.

7. One Refund Per Household

This Guarantee is limited to one refund per household, shipping address, billing address, payment method, email address, or customer account.

Once a refund has been issued under this Guarantee, future purchases from the same household may not qualify for additional refunds under this program.

8. Grounds For Denial

Claims may be denied if:

The claim is submitted before Day 90 or after Day 100
The product was not used as directed
Required information is not provided
The customer refuses to cooperate with the review process
A refund has already been issued to the same household
The order was purchased through an unauthorized seller
A chargeback or payment dispute has been initiated
Fraudulent or abusive activity is suspected

9. Chargebacks

Customers must contact Nuverlo before initiating a chargeback or payment dispute.

Submitting a chargeback while a Guarantee claim is under review may result in forfeiture of eligibility under this Guarantee.

10. EU & UK Customers

Customers located in the European Union or United Kingdom may have additional statutory consumer rights under applicable law. These rights exist independently of this Guarantee.

11. Abuse Of Guarantee

Nuverlo reserves the right to deny claims, suspend accounts, or take appropriate action where abuse, fraud, repeated refund activity, or misuse of this Guarantee is suspected.

12. Limitation Of Liability

This Guarantee does not constitute a warranty of product effectiveness or specific results.

Individual results may vary.

Nuverlo's maximum liability under this Guarantee shall not exceed the amount paid for the applicable product purchase.

13. Changes To This Guarantee

Nuverlo reserves the right to modify, suspend, or discontinue this Guarantee at any time. Any changes will become effective upon publication on noverlo.com.

Contact Information